University of Texas at Austin
Major reference resources and techniques useful for providing information services in libraries and other information agencies. Includes: examination, evaluation, and use of reference materials; community information sources; introduction to online searching; reference interviews and search strategies; library instruction for end users; and communication processes.
Cassell, K. A., Hiremath, U. 2011. Reference and Information Services in the 21st Century: An Introduction, 2nd ed.
Ross, C. S., Nilsen, K., Radford, M. L. 2009. Conducting the Reference Interview, 2nd ed.