University of Hawaii
Introduces the philosophy, principles, and practice of reference/information services in libraries, information centers, and online communities. Examines the nature of reference work, human information needs, and information literacy. Studies the characteristics and application of bibliographic control, reference effectiveness research, and electronic information retrieval systems. Provides practical experience in evaluation and use of bibliographic and Webographic materials, reference interviewing and search techniques. Includes virtual world field component.
Cassell, K. A., Hiremath, U. 2009. Reference and Information Services in the 21st Century: An Introduction, 2nd ed.